privacy policy

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Purchaser provided Information:
Our electronic purchase service requires that cardholders provide contact information (including without limitation: name, address, city, state or province, postal code, country, telephone and email), and financial information (including without limitation: name on credit card, credit card number and expiry date, bank account number), and ordering information. This information is collected and used to process the transaction, for internal accounting and fraud control.

Information Automatically Collected:
Our Web site keeps track of usage data, such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring Web site (if any) and other parameters in the URL. The IP addresses we collect on our electronic purchase service are linked to personally identifiable information. This is collected in order to combat fraud during the purchase process. We also use this data to better understand Web site usage in the aggregate so that we know what areas of our Web site users prefer. Automatically collected information is also used for the same purposes as purchaser supplied and merchant supplied information.

Sharing of Information:
Certain information submitted through the electronic purchase service is shared with the merchant from whom the purchaser is purchasing the products / services solely to allow the merchant to fulfill the order. Financial information is also shared with other parties that Heavenly Escapes LLC, credit card companies, credit card clearing houses and processors is necessary to complete transactions, including, without limitation, companies related to , and financial institutions. Heavenly Escapes LLC is acting as an intermediary between the merchant and a purchaser’s credit card company or financial institution.
The parties mentioned in the above paragraph, and not HEAVENLY ESCAPES,LLC, are responsible for their own privacy polices and for maintaining the privacy and confidentiality of all HEAVENLY ESCAPES ,LLC, provides them. If a purchaser or merchant has any questions or concerns about the privacy policies of those parties, it must contact such parties. Except for the above parties, and for use by consultants and professional advisers on HEAVENLY ESCAPES,LLC behalf for the uses disclosed herein, HEAVENLY ESCAPES does not share personally identifiable information with any other third parties. HEAVENLY ESCAPES may, however, provide to third parties aggregate or statistical information that does not disclose personally identifiable information.

Contact Us / Email Inquiries:
No information sent to HEAVENLY ESCAPES via email or the website inquiry form is used for any other reason than to respond to and maintain a record of the inquiry. This information is not sent to third parties or retained for mailing list purposes. We will respond to all inquiries within 48 hours. HEAVENLY ESCAPES takes measures to protect and keep information secure. Our Merchants’ area, application form and electronic purchase service are secured with SSL encryption. All information collected by HEAVENLY ESCAPES is held offline, secured via SSL encryption, and protected by a firewall. Whenever sensitive information is transmitted to HEAVENLY ESCAPES through our Web site, such as a credit card number, our server provides 128-bit encryption of the information as it travels across the Internet. HEAVENLY ESCAPSS restricts internal access to personal information to selected members of our staff.

Opt out / Correct / Update:
HEAVENLY ESCAPES gives Purchasers the option to remove their information from our database to cancel future communications, to no longer receive our service, or to change their information on our database. If you are a Purchaser, please e-mail or telephone us using the contact information in the Customer Support Call Center section of this page.

Contacting: Heavenly Escapes
If you have questions about this privacy statement, the practices of this site or your dealings with this web site, you may contact our General Counsel at the Mailing Address section of this page. We will respond to all inquiries within 48 hours

Security Polices:

It is important that individuals feel safe buying goods and services online. HEAVENLY ESCAPES prides itself on our reputation of guaranteed secure online transactions. We employ a variety of security measures to maintain the safety of personal and financial information.

HEAVENLY ESCAPES' transaction management system uses proprietary security software and 128-bit encryption on the Secure Socket Layer (SSL) 3.0 to protect all information sent over the Internet. As a certified Verisign Secure Server member, we use the latest encryption technology and firewall protection to safeguard the transfer of sensitive information. That means that information you exchange with the HEAVENLY ESCAPES servers is encrypted when it travels between your desktop and their server.

We maintain data, hardware, and services backup, with 24/7 monitoring and reporting capabilities, to support our operations and ensure a high availability of service for Merchants and Purchasers alike.

HEAVENLY ESCAPES constantly monitors for fraud in order to prevent the associated costs with fraud and minimize charge-backs. We employ a zero tolerance policy for fraud. All fraudulent activity will be reported for criminal prosecution. Our security features include:

Identification of the locations where transactions originate and match them to the account information provided

Employment of a variety of velocity and purchase limit checks to protect against credit cards or accounts being used fraudulently;

Updating of our extensive negative database continually 24/7 with any new information that we receive or detect, and pre-screening of transactions using this negative database

A 24/7 risk management protection with our staff constantly monitoring transactions and accounts to ensure no fraudulent transactions occur; and

A sophisticated risk management software system that we are constantly upgrading with all the latest technological breakthroughs and updates. HEAVENLY ESCAPES' fraud prevention and encryption technology ensures secured transactions. Let us help you feel secure!